Meet Jeff, Pet Butler franchisee.
With little to no competition and thousands upon thousands of pet owners in
his area, Jeff knows that broadcasting the Pet Butler name is his primary
responsibility.
First thing in the morning, Jeff logs onto Pet Butler’s proprietary software
to review his technician’s (scoopers) routes. With Pet Butler’s national
call center signing up new customers for Jeff’s business every day, Jeff
routes are constantly growing.
Jeff checks in with each of his technicians, making sure they are beginning
their day on time and that they have noted all of the new customers on their
routes.
Jeff then devotes some time to his marketing plan. He calls several
marketing vendors, confirming pricing, reviewing proofs and scheduling
delivery. Jeff wants to make sure that his marketing plan is being precisely
executed on a consistent basis.
Jeff leaves his office to meet with a property manager, who represents
several properties with hundreds of residents. Jeff loves the consistent
commercial accounts and makes presenting to property managers a regular part
of his week.
During his presentation, the Pet Butler national call center receives a call
from an interested pet owner in Jeff’s area. Pet Butler’s trained customer
service representative answers their questions, takes the first month’s
payment over the phone and schedules Jeff’s new customer for regular weekly
visits beginning on Monday.
Jeff is alerted to the new customer on his mobile Blackberry unit via Pet
Butler’s mobile software – PoopNet.
Since Jeff is on already on PoopNet reviewing the details of his new
customer, he decides to check in on his technicians. PoopNet allows him to
see what stops his technicians have completed and what stops they still have
ahead of them, all in real time. Satisfied Jeff logs off to receive an
incoming call.
The call is from the office of a local municipality that Jeff had presented
to weeks ago. Jeff’s proposal to perform all waste removal for the local dog
park has been accepted.
Jeff returns to his office, where he takes care of the administrative details
of his business.
Jeff decides that he will soon need to add another technician. He places a
help wanted ad to run later in the week.
To end the day, Jeff checks in via his Blackberry with all of his technicians
to ensure that all routes of have been completed for the day.